1. Introduction

Welcome to The Chumbakwala (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://thechumbakwala.com) or make a purchase. By using our site and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information from and about you:

a) Personal Information you provide directly

• Name, billing/shipping address, email address, telephone number.

• Payment details (via third-party payment processors) when you place an order.

• Account login credentials (if you create an account).

• Any communications you send us (e.g., via chat, email, feedback).

b) Information we collect automatically

• Device and usage information (IP address, browser type, operating system, pages visited, time & date, referring URLs).

• Cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized functionalities.

c) Information from third parties

• We may receive information from service providers, e.g., fraud detection services, shipping partners, analytics providers.

• Publicly-available sources (if applicable) to help verify your identity or prevent fraudulent activities.

3. How We Use Your Information

We use the collected information for different purposes, including:

• To process and fulfil your orders (including shipping & billing).

• To communicate with you about your orders, account, or queries.

• To send you marketing communications, subject to your consent, about offers, new products, promotions.

• To improve our website, customize your user experience, and enhance our services.

• To detect, prevent and address fraud, security or technical issues.

• To comply with legal obligations or enforce our terms & conditions.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

• Recognize you when you return to our site.

• Memorize your preferences and settings.

• Provide targeted ads and marketing.

• Compile anonymous, aggregated usage statistics.

You can control cookies through your browser settings (for example choosing to block or delete cookies). However, disabling cookies may affect your user experience and some features may not work as intended.

5. Disclosure of Your Information

We may share your personal data with:

• Service providers who perform services on our behalf (payment processors, shipping carriers, analytics providers).

• Affiliates or subsidiaries (if applicable).

• Law enforcement, regulatory authorities, or other parties when required by law or in response to legal process.

• In connection with a business transfer (such as a merger, acquisition, or asset sale).

We do not sell your personal information to third parties for their own marketing purposes.

6. Data Retention

We will keep your personal information only for as long as reasonably required for the purposes for which it was collected (for example, to fulfil orders, comply with legal obligations, resolve disputes, enforce our policies). After that, your information will be securely deleted or anonymized.

7. International Transfers

Since we operate and serve customers worldwide, your information may be transferred to, stored, and processed in servers located outside your country of origin (including India and other jurisdictions). Wherever your data is processed, we ensure appropriate safeguards to protect your privacy and maintain legal compliance.

8. Security

We implement reasonable and appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure — we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing or obtaining a copy of your personal information.

• Rectifying inaccurate or incomplete data.

• Deleting your personal data (subject to our legal obligations).

• Restricting or objecting to processing of your information.

• Withdrawing your consent (where processing is based on consent) without affecting past processing.

To exercise any of these rights, please contact us at the details below.

10. Children’s Privacy

Our website is not intended for children under the age of 16 (or such other age as applicable in your country). We do not knowingly collect personal information from children under this age. If you believe we have collected such information, please contact us and we will delete it.

11. Third-Party Links & Services

Our website may contain links to third-party sites, plug-ins, or applications. These external services have their own privacy policies and practices, and we encourage you to review them. We are not responsible for their content or their handling of your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with the “Last updated” date at the top of this page and, where appropriate, notify you. Your continued use of the site after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns or requests regarding your privacy or this policy, please contact us:
Email: support@thechumbakwala.com
Phone: +91 80000 01793